Retail Mobility – Improve shopping experience & Customer satisfaction

iVend Mobility

With the explosive competition growth that almost defines the retail sector, a multi-faceted approach such as that provided by integrating your retail systems is no longer a luxury, but an imperative. This is especially true in light of the fact that even successful retail companies miss out on a substantial amount of conversions at their mobile POS, due to their inability to identify their most loyal conversions. Indeed; the number of missed opportunities can be staggering, given that these consumers are quite frequently repeat buyers.

Integrated retail systems have been shown to play a huge part in driving more people into your network, from which they continue on to your mobile POS, or other platform of lead conversion. Today’s software has grown ever more powerful to meet the demand, highlighting convenience for the user with such novel and time-saving improvements as touch-screen interfaces to match the speedier processors on the market now. Statistics show that the importance of mobile marketing is skyrocketing, and is expected to surpass all other forms in the coming years. This means that everything you do with your company, from the human resources angle of ensuring customer loyalty, to the establishment of retail innovations, will all need to converge on a mobile POS for maximum effect.

It isn’t possible to overestimate the importance of customer engagement directly at your mobile POS. In the past, it was all about traffic, because traffic led to an acceptable percentage of conversions given the right long-tail keywords. Today, however, this isn’t enough; since retail keywords are so competitive, you now have to treat every visitor as a valued consumer, which is done mostly through the offering of deals tailored to any previous purchases they might have made; contests and prizes to keep their interest and interaction with your brand piqued, and metrics that gauge their satisfaction with each product.

With the rise of social media in the past few years, it is clear that customer loyalty is synonymous with customer engagement. Besides the things your retail outfit should keep in mind for the mobile POS, well before they get there, people like to be informed about products and services in a way that doesn’t seem like advertising. After all, consumers are always looking for the product you and your competitors are pitching; the key is getting them to yours first and keeping them there. Constructing informative posts that do nothing but update offers extensively, encouraging a comments section to help foster ideas for amendments for your future posts – it’s the best way to engage with the potential consumer and enter into a dialogue.

Integrated Retail software can help your business with keeping track of the multi-channel retailing that will ensure your company’s competitiveness on all Retail touchpoints. Business Intelligence dashboards that lay everything out at your fingertips will facilitate Analytics, which aren’t just a tracking method, but also an improvement mechanism, allowing you to identify and hone in on especially lucrative areas. Retail management software frees up time to pursue retail innovations, since you will no longer be bogged down with the minutiae that often accompanies manual tracking. What better way to present yourself as an attractive and loyal enterprise than new solutions that benefit your growing customer base? Your integrated systems will be a beacon in the sea of similar enterprises, driving up your mobile POS numbers without sacrificing customer satisfaction.

Comments

  1. With the super penetration of internet and social media customers are looking for brand experience as they know the product now. Mobility surely helps retailers to create this brand experience for the customers with mobile POS and mobile couponing. It sure is creating in the world of retail.

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