Mobile Queue Busting: For Better Customer Experience

Even if you are confident that your latest marketing campaign has brought in a variety of new business, it will fail if your customers have a bad experience or simply Mobile POScannot get the help that they desire. Because of this, it is imperative that you implement a system that is simple to set up and is easy for customers to use in order to improve their experience. This is the main reason why mobile queue busting is an excellent technique utilized to improve the satisfaction of the customers.

Let’s face it. Customers never enjoy standing in line and want to purchase their items and leave in a timely manner. By utilizing Mobile POS systems, you can easily cut down on queues without having to implement expensive new equipment. These systems use mobile computing to speed up the checkout process while keeping transactions secure.

What is Queue Busting?

Queue busting simply refers to the means necessary in order to cut down on how long a customer will have to wait for a certain service. By automating this process, a worker can utilize a Mobile POS system in order to handle certain parts of a transaction. In this manner, customers can save additional time before heading to the counter or may be able to avoid the counter entirely. 

Business Sectors That Utilize Mobile Queue Busting

Although the travel and retail industry are two of the most common sectors currently utilizing Mobile POS for queue busting, any business that has queues can utilize these systems in order to help improve the overall customer experience. Suggested businesses include bars, restaurants, concert venues, and customer service offices.

  • The Retail IndustryRetailers can utilize mobile POS to their advantage to help cut down on long queues while increasing sales. Along with this, workers will end up becoming much more productive, as they can process more customers within a given hour. In this way, potential one-time customers may end up returning because of the excellent checkout experience they received and staff members can handle each customer fairly easily.Retailers can also use these systems if they have smaller store space that may become crowded on a daily basis. During the Holiday season, these queues can even reach out the door as shoppers are eager to score deals. By using these Mobile POSsystems, those with small stores can cut down on how long a customer will be waiting in line which can help to free up additional store space.Even retailers that do not have long queues can benefit significantly. With the implementation of these systems, staff members become much more productive and additional store space is made so that processes such as returns and the purchase of large items can be handled quite easily without having to make any changes to the staff or layout of the store.

Improving the Customer Experience

When your customers end up saving time on their queuing experience, they’ll end up walking out in much better mood and may become loyal customers. This is why mobile queue busting is such a powerful technique that you should be using with your business. No matter what industry you’re in, any customer who has to wait in line for longer that they would have expected will not enjoy the experience. Mobile POS systems provide convenience, security, and efficiency to both customers and staff members involved and will improve everyone’s experience.

For more details Contact us or write to us on [email protected].

CitiXsys & HK Compass invite you to Retail Asia Expo 2012- Hong Kong

Retail Asia Expo 2012 is an annual event conducted at Hong Kong begins on 12th June 2012 and lasts for 3 days to finally conclude on 14th June.

The event has exhibitors from reputed corporate production houses and suppliers for retail sector. Each year the attendee list adds up and for past year there were approximately 50,000 representatives and owners for retail chains and associated wholesalers, distributors, international buyers, etc. who attended the show.  With Hong Kong being one the most progressive nations & Retail Hub for  South East Asia, Retail Asia Expo is a perfect platform to showcase new products and ideas for the Retail fraternity.

CitiXsys Technologies with its proud partner HK Compass shall be present at booth#J-24, where company shall showcase their innovative IT solutions for Retail. CitiXsys flagship Solution iVend Retail runs in thousands of stores across 20 countries and is a comprehensive retail management solution to manage Head Office, Stores and POS operations along with iVend Loyalty, eCommerce, Mobility solution and Retail Analytics shall be on display at the event. A leading SAP gold partner worldwide and Pinnacle award winner, CitiXsys strengthens its foothold in  China & Hong Kong with its esteemed partner HK Compass, which has brilliant work force to carry out swift implementations and can give prompt local support for SAP and CitiXsys products.

Meet CitiXsys at booth# J-24 to choose from exclusive retail solutions like Loyalty Management, Promotions, Inventory Management, Inventory Planning, Business Intelligence, integration with good backend solution apart from having a great Point of Sale and Store Management. With iVend Retail management suite, retailers get every aspect of IT needs under one umbrella, meet us at the event or mail us at [email protected] for an exclusive demo.