Support process

CitiXsys support process is managed centrally from our On-line Portal at If you are a CitiXsys partner or customer, please contact the Program Office at pmo [at] citixsys [dot] com for your login details.

CitiXsys offers access to Support Network to the customers under AMC Agreement. We create a designated routing in our system and a Client can select preferences when creating or forwarding Cases to us. CitiXsys support system allows continuous monitoring of the processing status of all cases escalated by the Client.

Our local support is managed by the onsite consultants in customer countries from Chicago, Toronto, Sydney, Melbourne and New Delhi. Our Partners are equipped to handle level 1 calls.

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CitiXsys Technologies has set up a Global Competence Center in New Delhi, India to be the primary service network for SAP Business One and CitiXsys Technologies partners & customers worldwide. The Center has the mission of supporting local and global markets, developing top-class solutions, and driving innovation and competitive advantage for SAP Business One.

The Global Competence Center also provides proactive services such as remote consulting expertise for SAP Business One customization, project and design advice, application configuration, custom programming, and web services, to help ensure the optimum performance of the SAP Business One solution. CitiXsys Technologies can also provide 24 X 7 technical assistance to partners and customers for any location and any time zone. This technical assistance includes both telephone and email assistance for SAP Business One and CitiXsys Technologies software solutions.

To find out more about CitiXsys support services, please send us an email at: support [at] citixsys [dot] com

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Click here to download a brief presentation about offerings and processes of CitiXsys Support