24/7 customer support with twice support geeks during holidays

Peace of mind - Delivered

Between 24th December till 3rd January, we are doubling our Global Support Desk capacity with twice the number of Support Geeks to ensure your business continuity during this holiday season.

As always, our teams will be available 24 hours a day, 7 days a week in our Regional and Global Support Centers. While you enjoy this holiday season during Christmas and New Year, rest assured that we will be on standby when you need us.

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Global Support Desks are open 24/7 while your LPEs (Local Product Experts) in your country is also available on their cell phones. Incase you need to reach an LPE during ‘after hours’, you may connect with anyone from the global team.

We are constantly working towards Enhancing Customer Satisfaction and if at any time you need to get in touch with me, please feel free to do so.

Wishing you a Merry Christmas from all of us at CitiXsys.

Kamal Karmakar

CitiXsys Americas Inc 
Rockefeller Center, 7th floor,
1230 Avenue of the Americas,
New York NY 10020
T: 1 212 745 1365
F: 1 212 618 6309
CitiXsys Tech Solutions Pvt. Ltd.
R&D Center
SDF A – 7, Noida Special Economic Zone,
Noida Dadri Road, Phase – II, Noida – 201305,
Distt. Gautam Budh Nagar (UP)
T: +91 120 4743777
F: +91 120 4743778



End of Maintenance – Product versions for SAP Business One 2007

Upgrade to latest versions of CitiXsys products
ABOUT CITIXSYSCitiXsys is a software products and services company which provides vertical and horizontal industry solutions in Retail, Warehousing & Distribution domain.CitiXsys has its corporate headquarters in New York City, USA, an R&D center in New Delhi, India and offices in Toronto, London, Sydney, Melbourne and Perth. The Company has strategic alliances with SAP US, UK, Australia, India and a number of other Technology Partners.
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Dear valued Partner/Customer,

Running a fully support software release for critical business processes is crucial for companies to reduce their maintenance risk and to leverage the advantages of software improvements.Following End-of-Life/ Support for SAP Business One 2007, CitiXsys announces the End-of-Life of the following product versions

  • Item Matrix for SAP Business One 2007
  • Inventory Pro 5.x for SAP Business One 2007
  • Credit Card Add-On
  • iVend Retail for SAP Business One 2007

Customers using these versions of CitiXsys Add-ons / Products are strongly encouraged to upgrade to the latest versions. All above mentioned product releases will be out of mainstream maintenance post December 2011. Please contact your CitiXsys/ SAP partner, your Account Manager or pmo [at] citixsys.com for any queries or any further assistance.

Maintenance Contract Holders:

Customers will get a migration period until December 31, 2011 to move to higher/ supported versions of CitiXsys products. During this time CitiXsys will only address the most critical issues. If there is a particular issue in the unsupported versions, it will only be addressed in the latest version.

Customers on Maintenance, Who Choose not to Upgrade:

Customers who choose not to upgrade to the current/ supported versions, will have their current product version supported up to December 31, 2011. Beyond this date, CitiXsys will no longer support customers on above mentioned product versions.

Existing Customers Not on Maintenance, Who Choose to Upgrade:

Customers who own unsupported versions, and are currently not on a maintenance plan may purchase the latest CitiXsys Add-ons at the full license price. Maintenance Plans are only available for current products and can only be purchased as part of a bundle with a current CitiXsys product. If you own a previous version of a CitiXsys product, these bundles are also available at special upgrade pricing. At this time, new Maintenance Plans cannot be purchased separately.

© 2011 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

Continuous Learning – A must for Successful Organizations

Recently I was talking to a few partners who created successful businesses selling CitiXsys products with SAP in their local geographies. I noticed that the most important aspect of their business success is also their biggest challenge – “User training”. A Retailer can have a world class ERP like SAP Business One, SAP Business All-in-One or similar products, with iVend Retail to streamline their Retail Operations. Customers with warehouses successfully implement Inventory Pro for their Inventory Management System with SAP Business One however the major challenge remains training the users who actually use the systems implemented for an agile function.

I have seen that every time a partner sells one of our products, he engages our consultant to train customer users. Larger partners have in-houses resources trained in CitiXsys products who in-turn impart training to the customer. This is not only expensive but also impractical at times. Getting all users in one room is a challenge. Not only this, but also the training resources need to block their calendar for individual training.

Considering all these aspects, we have developed e-learning lessons for all our products. These are very detailed training lessons hosted at http://learning.citixsys.com/. A partner can have their implementation & training consultants fully trained on our products. Customers can have their users undergo these online lessons at their own time and get fully acquainted with the system.

Business Growth Tool – E-learning is an essential tool for business growth. Employees need to be coached and their skill set must be upgraded on a continuous basis. If done correctly,this can produce great results by decreasing costs and improving performance. Unlike one time classroom session, online courses are available to every employee of the company.

Productivity Increase – Video based sessions are great tool to give the skills needed to enhance performance and productivity. Video based platforms are not bound by location or time; one can control training’s impact on production by training people at any time – whenever there is a need. By including online learning in your employee skill enhancement exercise, you’re asking people to do more with less.

Anytime Access – Classroom learning requires participants to align their schedules to the training calendar.  Online courses eliminates this because the courses can be accessed anytime, anywhere and from any location.  I have seen our own colleagues take lessons of product line to enhance their skill set.

Building interest – Interactive video based courses in combination of PowerPoint presentations and recorded demos can produce a very rich learning experience that is repeatable.  Some good practice sessions with feedback can make an environment help learners retain the course content that will produce positive results.

Reduced Training costs – With an effective learning schedule, each time the course is accessed by your colleagues, your ROI improves because you are not spending on classroom training.  You also have savings immensely by not hiring a consultant, reducing travel, and improving skill set.

Make it a part of your appraisal system – A well-trained employee is worth several times more than an unskilled employee. When you hire a new employee or you implement a new system, you need to train your existing employees; the biggest challenge is training them adequately to make them productive as soon as possible. E-learning bridges the gap between employee skill set and newly implemented system.  You get more from the software much more rapidly with a fully trained user.

Keeping the benefits of video based online interactive courses in mind, CitiXsys has developed e-learning lessons of all products. Some lessons are available in interactive mode with powerpoint slides and online demo combined whereas some are available in the good old youtube.com and other media. Idea is to make a lesson available in whatever form for the users so that learning remain continuous. There are new lessons uploaded on a weekly basis. Enjoy learning and happy holidays.

Support process

CitiXsys support process is managed centrally from our On-line Portal at http://support.citixsys.com. If you are a CitiXsys partner or customer, please contact the Program Office at pmo [at] citixsys [dot] com for your login details.

CitiXsys offers access to Support Network to the customers under AMC Agreement. We create a designated routing in our system and a Client can select preferences when creating or forwarding Cases to us. CitiXsys support system allows continuous monitoring of the processing status of all cases escalated by the Client.

Our local support is managed by the onsite consultants in customer countries from Chicago, Toronto, Sydney, Melbourne and New Delhi. Our Partners are equipped to handle level 1 calls.

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CitiXsys Technologies has set up a Global Competence Center in New Delhi, India to be the primary service network for SAP Business One and CitiXsys Technologies partners & customers worldwide. The Center has the mission of supporting local and global markets, developing top-class solutions, and driving innovation and competitive advantage for SAP Business One.

The Global Competence Center also provides proactive services such as remote consulting expertise for SAP Business One customization, project and design advice, application configuration, custom programming, and web services, to help ensure the optimum performance of the SAP Business One solution. CitiXsys Technologies can also provide 24 X 7 technical assistance to partners and customers for any location and any time zone. This technical assistance includes both telephone and email assistance for SAP Business One and CitiXsys Technologies software solutions.

To find out more about CitiXsys support services, please send us an email at: support [at] citixsys [dot] com

Also visit http://support.citixsys.com

Click here to download a brief presentation about offerings and processes of CitiXsys Support