iVend Retail gets Commidea payment processor certification in United Kingdom

London, October 18, 2010: iVend Retail, a complete Retail Management Solution from CitiXsys Technologies gets Commidea payment processor certification in UK for Ocius for PC.

CitiXsys Technologies got iVend certified for Commidea’s Ocius for PC solution – the leading credit card processing solution in the market today.
iVend is seamlessly integrated with the latest version of SAP Business One 8.8. With this certification, CitiXsys reiterates its commitment to the UK market and its partners in UK & EMEA to reap business benefits from robust and intuitive applications.

“The certification process was done on-site which involved executing a set of test scripts. We were able to execute the test scripts flawlessly. iVend now has certified integration with Commidea payment processor in UK for Ocius for PC. We congratulate the iVend team and CitiXsys Technologies to have achieved this certification.” says Michael Dunkling – Implementations Consultant, Commidea Ltd.

“Commidea certification has been eagerly awaited by our Customers and Partners in UK & EMEA. I feel happy and proud that this certification will help our customers carry out credit card transactions with ease. This certification will also benefit our partners to confidently position iVend Retail in UK&EMEA” says Abinesh Agarwal – Product Manager iVend, CitiXsys Technologies

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Store Opening

CitiXsys Online Store is getting ready for our Partners and Customers. We are waiting for a few last minute things to get over. Now Partners can process orders online for their customers. Customers can also purchase directly from the Online store after selecting Partner contact.

Over 300 Partners from 15 countries are affiliated with CitiXsys. Our local channel managers will contact you to give a walk thru of online order process.

Opening shortly.









Reeves Floral Products Inc.

“I would like to take a moment to compliment you on the team you have working for you. I have worked on several implementations in the past and have never worked with a group who wereas eager and talented asyour associates.
Even with the time difference between India and the United States, the ren ever seems to bean issue completing any development that arises.
Thank you again for all your help.”

Chuck Woodring, Warehouse Manager, ReevesFloral Products,Inc.

MiniJumbuk (a Retail – Home Wares company)

“We needed a better system to support our company, so we went with SAP®. Our retail shop also needed an easier, user friendly system which integrated with SAP so we selected iVend Retail. We are now better able to track transactions through the system and can also create gift certificates on the fly.”

“Due to our location, the CitiXsys team arrived on Saturday night, and on Sunday, they began training some of the staff that were commissioned to handle this transition at MiniJumbuk. The software was loaded on either Sunday or Monday and was tested out that very day. It’s incredible but we actually went live on Tuesday,”

Angela Hahn, MiniJumbuk, Australia

Nagreeka Foils Ltd

“A key win for us is that managers will be able to access information instantaneously as and when required, instead of waiting up to two weeks for a report. As a result, strategic planning will be better supported, enabling us to react faster to changing market requirements. Having a single, accurate, and up-to-date source of information for all employees will increase coordination between departments and reduce errors. As a result, our operations will run more smoothly – and more cost-effectively.”

“With SAP, we know we have a road map that we can follow in the future without encountering integration issues as we develop. And we know we can rely on CitiXsys to help us exploit the full potential of SAP software.”

Mr. Satish Patwari, Managing Director


Item and Customer Specific receipts

You don’t require any programming skills for this.

iVend Retail Solution lets you configure the receipts to print specific messages in the receipt. For example, messages printed when groceries are sold could be very different from the messages printed when electronics or apparels are sold. Similarly messages for corporate customers could be different from messages for cash customers.

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HILLZEEZ, Australia

“I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.”

Glenn Callegari Managing Director

Silicon Valley Sports Entertainment, USA (Sharks)

“The implementation and roll out of iVend Retail at SVSE utilizing the consulting resources of CitiXsys was definitely a positive experience. We found their attention to detail matched our Company’s high standards of quality and customer satisfaction. Communications between all parties was prompt and professional. We will continue to grow our business using software and services from CitiXsys”

Mary Keen, GM Merchandize

Support process

CitiXsys support process is managed centrally from our On-line Portal at http://support.citixsys.com. If you are a CitiXsys partner or customer, please contact the Program Office at pmo [at] citixsys [dot] com for your login details.

CitiXsys offers access to Support Network to the customers under AMC Agreement. We create a designated routing in our system and a Client can select preferences when creating or forwarding Cases to us. CitiXsys support system allows continuous monitoring of the processing status of all cases escalated by the Client.

Our local support is managed by the onsite consultants in customer countries from Chicago, Toronto, Sydney, Melbourne and New Delhi. Our Partners are equipped to handle level 1 calls.

Click here to contact us

CitiXsys Technologies has set up a Global Competence Center in New Delhi, India to be the primary service network for SAP Business One and CitiXsys Technologies partners & customers worldwide. The Center has the mission of supporting local and global markets, developing top-class solutions, and driving innovation and competitive advantage for SAP Business One.

The Global Competence Center also provides proactive services such as remote consulting expertise for SAP Business One customization, project and design advice, application configuration, custom programming, and web services, to help ensure the optimum performance of the SAP Business One solution. CitiXsys Technologies can also provide 24 X 7 technical assistance to partners and customers for any location and any time zone. This technical assistance includes both telephone and email assistance for SAP Business One and CitiXsys Technologies software solutions.

To find out more about CitiXsys support services, please send us an email at: support [at] citixsys [dot] com

Also visit http://support.citixsys.com

Click here to download a brief presentation about offerings and processes of CitiXsys Support