Archives for 2012

24/7 customer support with twice support geeks during holidays

Peace of mind - Delivered

Between 24th December till 3rd January, we are doubling our Global Support Desk capacity with twice the number of Support Geeks to ensure your business continuity during this holiday season.

As always, our teams will be available 24 hours a day, 7 days a week in our Regional and Global Support Centers. While you enjoy this holiday season during Christmas and New Year, rest assured that we will be on standby when you need us.

Contact Us
 
Global Support Desks are open 24/7 while your LPEs (Local Product Experts) in your country is also available on their cell phones. Incase you need to reach an LPE during ‘after hours’, you may connect with anyone from the global team.

We are constantly working towards Enhancing Customer Satisfaction and if at any time you need to get in touch with me, please feel free to do so.

Wishing you a Merry Christmas from all of us at CitiXsys.

Kamal Karmakar
CEO

CitiXsys Americas Inc 
Rockefeller Center, 7th floor,
1230 Avenue of the Americas,
New York NY 10020
USA
T: 1 212 745 1365
F: 1 212 618 6309
CitiXsys Tech Solutions Pvt. Ltd.
R&D Center
SDF A – 7, Noida Special Economic Zone,
Noida Dadri Road, Phase – II, Noida – 201305,
Distt. Gautam Budh Nagar (UP)
India
T: +91 120 4743777
F: +91 120 4743778

 

 

Happy holidays with December 2012 Newsletter

Newsletter – December 2012
About us    |    Products    |    Contacts
SAVEMAX goes live on iVend Retail Imtiaz Supermarket Runs on iVend Retail
Download Retail Insights Christmas and New Year Issue
SAVEMAX goes LIVE
How integrated eCommerce application can help you expand?
Get 25% off on iVend eCommerce – Special offer for NRF 
Monthly Subscription available now for iVend POS
NRF Retail’s Big Show 2013– New York City, USA
13 – 16 Jan 2013
SAP FKOM – Miami, USA
14 – 17 Jan 2013
CitiXsys Technologies
iVend Retail Brochure
iVend eCommerce Brochure
Inventory Pro Brochure
iPlan Brochure
Item Matrix Brochure
iCharge Brochure
iView Brochure
Download Free Aberdeen Report
SAVEMAX Store goes live on iVend Retail
Golden India Expo Trade Pvt. Ltd. is a leading retail company dealing in trading of Rice and other edible products under the brand name SAVEMAX. Headquartered in New Delhi, the company was setup in the year 2007 and is currently operational at four different locations. Their first flagship store SAVEMAX was inaugurated on 28th October at a prominent location in New Delhi. The company plans to open up a chain of stores and will soon go live with their Online Hypermarket.
How integrated eCommerce application can help you expand?
When it comes to the world of Retail business, it is important to have all of your services integrated. This way, it is easier to recall information, send out data or perform other iVend eCommerce necessary tasks and virtual management of entire business. This is true when it comes to sales, as it is the driving point behind expansion and every other service imaginable inside your Organization..
Be sure to stop by and visit us at Booth #433 and learn
Recent Partners Acquisitions
CISEL Informatique SA
CISEL Informatique SA has been serving its customers for over 40 years in the field of information systems and their effective support management. The company offers outsourcing services for consulting and integration of SAP ERP . With an experience of over four decades they are expert consultants of SAP Business All-In-One to watchmaking and jewelry vertical in addition to industrial machinery and components
Novitec Consultores En Aplicaciones S.A
Novitec Consultants are leading SAP ® Business One partners in Costa Rica. The company has a great team of SAP professionals & guarantees greater efficiency, safety and immediacy in all business decisions with accurate information at the right time. Their customers are convinced of the contribution and the value they add during system Implementations. Our Partner looks forward in incorporating newer trends and technologies which allow their clients to stay ahead
Recent Customers Acquisitions
Tecnica Thomas Sargent S.A.
SARGENT has positioned itself as one of the country’s leading companies in the supply of components, equipment, systems and services in all areas of the production sector: Mining, industrial, forestry, fisheries and agriculture.
Eye Solution Inc
Eye Solutions is a hub for programs, products and technologies centered around the devastating disease, Age-related Macular Degeneration (AMD). This is a vision-robbing affliction now reaching epidemic proportion. A staggering 2.7 million patients per year will be affected by this disease until at least the year 2050 on top of 15 million AMD patients.
USA
Steve Tuszynski
T: 1 630 359 5956
M: 1 630 697 1315
E: chicago[at]citixsys.com
EMEA
Dipan Shah
T: 44 207 193 5607
M: 44 794 473 5753
E: london[at]citixsys.com
APAC
Joe Wrightman
T: 61 2 9006 1616
M: 6 1419690348
E: sydney[at]citixsys.com
Mexico
Fernando Arana
T: 1 347 809 3335
M: 52 133 14259198
E: mexico[at]citixsys.com
South Asia
Surojit Dasgupta
T: 91 11 42696666
M: 91 9910990501
E: newdelhi[at]citixsys.com
Southeast Asia
Lionel Low
T: 65 6549 7417
M: 65 9145 4464
E: lionel.low[at]citixsys.com
©2012 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

Imtiaz Supermarket goes live on iVend Retail

COMPANY : Imtiaz Supermarket

COUNTRY : Pakistan

INDUSTRY : Retail – Supermarket

CitiXsys Partner : Abacus Consulting

Imtiaz, a venture of Mr. Hakim Khan Abbasi began operations in the year 1955. His primeval idea was to kick off a small store which could provide general items of daily use to their customers. Over the years as business grew, Mr. Imtiaz Hussain envisioned of making Imtiaz Super Store, a store which would help make peoples life better. He had a vision to serve people by helping them save money in their day today shopping; a vision to strive and conquer their customer’s with love. Currently the Supermarket has three Stores, five warehouses and a packaging unit and this elaborate network is controlled from the Head office located at Karachi, Pakistan. Keeping pace with growth in Retail Sector in Pakistan, company is about to inaugurate a new Supermarket that be biggest one among all three existing super Markets.

Challenge

In recent years, Imtiaz Group has achieved growth through an aggressive strategy for opening new stores. While Supermarket sales are a major driver for this strategy, the company’s warehouses had become burdened by poor inventory visibility and control and limited data that compromised its decision making.

As an expanding business they required a modern IT platform that could consolidate their Retail and warehousing operations and foster the planned pace of growth.

  • No centralized access to inventory information & availability of proper sales data
  • Inefficient stock monitoring & movement
  • High transaction time at point of sale and system constraint to handle high footfall at store
  • Data existed in siloes at each branch & lead inaccurate inventory calculation
  • Unmanageable data consolidation & audits

Solution :

iVend Retail Management Suite with SAP Business One

Benefits:

  • iVend Retail was able to enhance key retail transaction performance at store & increased overall employee efficiency
  • Synchronized data transfers between Stores & enterprise ensured accuracy across Retail chain
  • Allowed to measure sales numbers better and track inventory stock levels efficiently
  • Easy identification of slow moving inventories for improved purchasing decision making
“The benefits of our new Retail management system are splendid. We have full control on what is being purchased, what is being sold, and what is available in the inventory. Now we have obtained a fairly transparent view of store operations through process integration”
Waqas Hanif,
Imtiaz Supermarket

How integrated eCommerce application can help you expand?

When it comes to the world of Retail business, it is important to have all of your services integrated. This way, it is easier to recall information, send out data or perform other iVend eCommercenecessary tasks and virtual management of entire business. This is true when it comes to sales, as it is the driving point behind expansion and every other service imaginable inside your Organization. An integrated e-commerce application is capable of helping you expand not only through the in person retail store, but also over the Internet. This way, it is far easier for you to reach new customers, all through the help of the integrated e-commerce application. This ties up the in person, mobile and Internet based selling points together, so no longer do you need to log on and search through different accounts in order to see what sales were made where, but also to see where these sales are proving most profitable. All of this information is there to help you run your businesses easier, giving you more time to focus on expanding the company to fulfill the needs of more clients and customers.

For growth of your Retail business, you need to take advantage of every available selling point. If you don’t, you are reducing what your company is able to be and eventually just going to suffer setbacks to your competition. Due to this, you need to always push your company in every possible angle, but also utilize the easiest possible method available to you. If you don’t, you’re going to find it is rather difficult to survive, regardless of what the economy is doing and what you need to do to sell your product. E-commerce allows you to reach more people through the Internet, and with this Internet connection you can drastically improve your sales, but it all starts with integration and how it works with your business.

For any retail enterprise, the e-commerce service must work hand in hand with the in-store sales operations. This means, everyone is able to access the same information, the same content at any given time. This way, it is possible to increase and improve sales, as the system gives precise information and retailers have complete control on store inventory & merchandise management. It also works to benefit the customer also.

Integrated loyalty and customer rewards program ease the process of reward accumulation & redemption at online as well as physical store. This keeps their account up to date and allows them to earn points and rewards faster, which drives them to increase their basket size and come back to your store for a repeat purchase. This leads to overall growth and helps you expand faster.

Reaching more customers is the key towards expansion, and it all begins and ends with the Internet. Although selling in person products is important, selling online is essential, as it opens up your business to millions of users with no geographical boundaries. The e-commerce application integrated into the company allows you to track clients online, what they are buying from you and what is selling faster during the given year. All of this allows you to provide your clients with similar information and material they might find useful. The more items they see the more they buy, and the faster you’ll expand your company.

Mobile eCommerce steps up Footfalls in Retail Stores

There’s just no escaping the fact that in the retail environment of today, attracting and keeping customers increasingly revolves around an enterprises’ ability to interact iVend eCommercewith and attract shoppers from across an ever expanding spectrum of contact points. The growing and most dynamic of these are electronically generated.

The revolution that has swept through the world of media and information technology over the last decade has transformed the environment for retail operations to such a degree that no area of commerce has been left unaffected. Staying up to date with these advances, and finding ways to creatively incorporate them into an integrated retail marketing strategy, has become essential to gaining customer attention and sustaining commercial viability.

There’s an App for That
Internet has changed the world forever, and every successful retail operation has long since adapted to this reality by establishing a presence online as a key element of their overall marketing strategy. Yet, as recent as the emergence of the internet may seem, the ways shoppers and information seekers use it has continued to change and evolve.

Over the last few years the advances and innovations which have come to mobile internet devices has utterly transformed how people use the internet, and how they interact with shopping and commercial relationships. The percentage of people who now conduct a large portion of their online activity via some form of mobile device has skyrocketed, with no end in sight.

In today’s internet marketplace, retail operations that do not have an application (app) specifically designed for use on a handheld mobile device are, quite simply, missing out on being seen by many potential shoppers, and every day that percentage increases.

The New Word of Mouth
Every retailer knows that the most powerful form of promotion they have available is the buzz of comments they can create within the buying public. A consumer talking to other consumer what really gets shopper’s attention and traffic into your Store. So it should come as no shock that right alongside the incredible ascent in the use of mobile internet devices, there has emerged an explosion in the ways people communicate with each other.

The growth of this social media has transformed the world of word of mouth advertising from a local to a global phenomenon. Retailers who understand this and have adapted to this new landscape have seen their visibility expand, and their reach extend to areas that seemed out of range even a few short years ago.

Generating traffic to both your website, and your brick and mortar locations, has been utterly transformed for retailers who have developed a seamless interface between their web-presence and social media sites such as Facebook, Twitter, along with myriad other bookmarking applications.

Mobile eCommerce has arrived and is changing the shopping public’s interaction with the internet – and you – in fundamental ways that directly impact the bottom line of every retailer who is moving with this tidal wave of innovation and change.

What is emerging from this new environment is dramatically enhanced ease of use for shoppers. And there is no greater guarantee of customer loyalty to your operation than making their interaction with you as easy, and effective as possible. The continued growth and development of mobile eCommerce is the cutting edge of that continued interaction – and the key to maintaining and expanding your customer’s engagement at the point of sale – which they now hold in their hand.

Benefits of eCommerce for Small & Medium Retail

Integrated retail systems are hugely important for your small business if you want to stand the test of time in this ever expanding digital world. Having an eCommerce Go Onlinesystem for your company will open up new sales avenues and can drastically increase your exposure. Not only could an eCommerce systems increase the overall performance of your business, but they could also positively aid the efficiency and and profitability of your business by making the operational processes much easier.

Integrated promotions-

Integrated Point of Service (POS) application can be a very effective tool when dealing with eCommerce. A good application will be able to customize to your own specific requirements. When sales are generated the checkout application will automatically create your receipts, remind discounts, list available promotional offers and assist user to complete a transaction.

You could also configure the system itself so that your company logo or graphics are displayed when the automatic receipts are emailed to the buyer. This can drastically increase your overall look of professionalism and could increase customer engagement.

Integrated Loyalty solutions

Loyalty redemption is an excellent way of retaining customers and getting them back to store whether online or offline for repeat business. eCommerce systems allow you to have greater control over these programs. You could have special days and discounts; for example you could set the system to allow customers to have greater discounts during the holiday period, or on their birthday.

Integrated Loyalty point redemption with an eCommerce application is great way to engage shoppers and make sure that they do not wander and continue to stay loyally tied up with your Brand.

Taking Other Avenues

Business is always competitive. In order for your small business to stay in the game and be ahead of your competition you should always be looking to utilize new avenues when it comes to; promotion, getting new customers, and re-selling to old customers. Multi-channel retailing is a great way to achieve this.

By using eCommerce you may be able to aid sales when it comes to mCommerce, mobile marketing, telephone ordering and other forms of multi-channel retailing. This is because you will be able to collect crucial details about your clients. For example you could:

  • Collect and opt-in email address to send out newsletters and offers.
  • You could ask customers for their address and phone number.
  • You could provide telephone details for people who would rather conduct business over the phone.

By using all of the multi-channel retailing methods you may be able to drastically increase the overall success of your business.

Other Benefits of eCommerce

Small businesses that are online have unlimited possibilities. Analytics is one of the most recent innovations in the retail sector. It allows you to view valuable statistics from not only customers, but visitors to your website. This means that you will be able to pinpoint flaws in your business. For example, if a large number of people are leaving on a certain website page then analytics will show you that information; or it could show you information about where your main bulk of visitors are from. This information can be very valuable and could help you to make decisions that could drastically increase the success of your company.

 

 

iCharge version 10.5.7 released

About iChargeiCharge is a Credit Card Application that integrates SAP Business One with Payment Gateways globally. iCharge processes credit card information betweeniCharge sales transaction in SAP Business One and payment processor service that obtains authorization information needed to approve the transaction. For all sales transactions generated in SAP Business One, iCharge authorizes and settles payments in real time and integrates them back into SAP Business One

Release Description

This document outlines the enhancements / Issues fixed in iCharge version 10.5.7

iCharge 10.5.7 is only supported on:

  • SAP Business One 8.82
  • SAP Business One 8.81, PL03 and above
  • SAP Business One 8.8
  • Microsoft SQL Server 2005
  • Microsoft SQL Server 2008

iCharge – 10.5.7

Enhancements

  • Unlinked Refunds: With this release, unlinked refunds are allowed. User can create independent A/R Credit Notes and perform refunds using Banking à Incoming Payments.
  • CVV No.: With this release, CVV number field has been made available for all the payment gateways. The entered CVV number can be transmitted to payment gateway for Credit Card authorization. However, iCharge never stores the CVV number in database.
  • Direct Sale: With this release, the partially settled card can automatically be used for settling the unsettled partial document amount through direct sale.

For more details on iCharge Contact us or write to us on [email protected]

CitiXsys Newsletter November 2012

Newsletter – November 2012
About us    |    Products    |    Contacts
iVoo Store in Venezuela goes live on iVend Retail Apple Store in Egypt selects iVend Retail – read more on the challenge and benefits of Electronic Vertical
ivoo goes LIVE
Apple Store in Egypt Selects iVend Retail
Get 25% off on iVend eCommerce – Special offering for ASUG
Monthly Subscription available now for iVend POS
ASUG Business One Summit
14 – 16 Nov 2012
Partner Seminar on iVend Retail and SAP Business one – Mustard Seed – Philippines
22 Nov 2012
CitiXsys Technologies
iVend Retail Brochure
Inventory Pro Brochure
iPlan Brochure
Item Matrix Brochure
iCharge Brochure
iView Brochure
Download iVend Unplugged Whitepaper here
ivoo Store goes live on iVend Retail
ivoo – The flagship store of Siragon offers a unique blend of innovation and technology together spread of thousands of sq yards of Store space with 30 point of Sales at Venezuela. The store had a grand opening on 28th September 2012 with a record footfall of about 7000 people on the very first day. The vast store which has hundreds of electronic models on display is bigger than an average Mall, and runs on iVend Retail with SAP All In One.
iVend eCommerce offer for ASUG Business One Summit.jpg
Simplifying Retail for Electronics & Digital Stores
Mobility is indeed a buzzword these days and the biggest beneficiary of this boom is the retail industry. Powerful, feature rich Smartphones & tablet devices in the hands of the consumers coupled with much improved Internet technologies are forcing the retailers to adopt mobility in their business environment.Retailers are today extending brand & product information, ordering capabilities and payment options on mobile platforms to consumers.
Need additional POS during the festive season
Recent Partners Acquisitions
Persol Systems Limited
Persol is Ghana’s premier software development, systems integration and IT consulting firm. Founded in 1995, to develop business software applications, Persol has the largest business customer base among its peers and continues to lead the industry in cutting edge technologies.
ICORDA NV
ICORDA is a premier IT solutions provider in Belgium and a senior SAP Business One partner in the region. ICORDA has been in existence for the last 20 years. As an ICT Integrator ICORDA has teams specializing in ERP & Accounting software, Managed Services, Cloud Solutions & Virtualization, etc.
USA
Steve Tuszynski
T: 1 630 359 5956
M: 1 630 697 1315
E: chicago[at]citixsys.com
EMEA
Dipan Shah
T: 44 207 193 5607
M: 44 794 473 5753
E: london[at]citixsys.com
APAC
Joe Wrightman
T: 61 2 9006 1616
M: 6 1419690348
E: sydney[at]citixsys.com
Mexico
Fernando Arana
T: 1 347 809 3335
M: 52 133 14259198
E: mexico[at]citixsys.com
South Asia
Surojit Dasgupta
T: 91 11 42696666
M: 91 9910990501
E: newdelhi[at]citixsys.com
Southeast Asia
Lionel Low
T: 65 6549 7417
M: 65 9145 4464
E: lionel.low[at]citixsys.com
©2012 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

Simplyfying Retail for Electronics & Digital Stores

Apple Store running iVend Retail - banner

Mobility is indeed a buzzword these days and the biggest beneficiary of this boom is the retail industry. Powerful, feature rich Smartphones & tablet devices in the hands of the consumers coupled with much improved Internet technologies are forcing the retailers to adopt mobility in their business environment.

Retailers are today extending brand & product information, ordering capabilities and payment options on mobile platforms to consumers. These mobile platforms are either smartphones or tablet-based devices, which are either consumer owned or employee operated. A recent report shows that over 45% retailers are most likely to adopt mobile platforms to cater to rapidly changing customer expectations.

iVend Retail for IOS iPhone iPad and Android Tabs

iVend POS running on iPad & iPhones

Given the nature of these devices, it is far more likely for an electronics retailer to adopt a mobile platform to increase customer satisfaction and use this as a shopping differentiator. A consumer would use a mobile device for placing an order, looking for ratings, reviews, redeeming coupons, use passport services to store all loyalty points, coupons, gift certificates, etc.

A retailer would use a mobile platform to enhance in-store shopping experience by using mobile devices as line / queue busters, marketing functions like dynamic location based messaging for promotions, advertising, etc.

The possibilities are endless and so are the technological options available to both – the retailer and the end consumer.

It is no longer futuristic for a consumer to walk into a store, select an item, order it online using his mobile phone with an option to collect the item form the same store right there. By using the mobile platform, the consumer will be able to get a better deal online, redeem his loyalty points and gift cards and still walk out of the store with the item, as if it were tendered out at the till in the store.

All these points prompted iShops in Egypt to select iVend Retail – a Complete & Integrated Retail Management System in their stores selling amongst other, Apple products.

iVend Mobile POS - Checkout screen

Retailers in the Electronics Vertical are faced with a unique set of challenges. Hundreds of products in tens of categories, ever changing models and their series including sizes, different types of accessories and all serial controlled make inventory management a herculean task for the retailers to keep pace with the changes and evolution.

Not only this, electronic products are extensively compared for their features and underlying technology before a consumer decides on a particular brand and model. Recording these features with an ability to compare models across a price range is a fundamental expectation from a Retail Solution.

Electronic items are not limited to the ones, which are portable and can be carried away by the customer. These items also include big sized items, which require installation and configurations with custom shipping needs.

iVend Retail Management Suite with its integrated applications allows an electronic retailer to effectively manage these challenges across multiple sales channels – in-store or online. Actually, more so, on the online eCommerce offering that a retailer may have.

Electronics Vertical – Evolve to Expand

Consumer electronics globally has out performed all other industry verticals and has been resilient to the downturn of economy. Dynamism is inherently associated to this Electronics Vertical - Evolve to Expandvertical and managing a Consumer electronics Retail Store is a challenging task. More so because people visiting electronics store, walk in to Experience the Best in technology and feel its pulse.

Store formats in this vertical are variable with no limitations to size or range. One may see an e-store, mobile store, or large multilevel electronics and appliance superstores with elaborate displays and self-service Kiosks. But at all the places the one sentiment that electronics retailers share in common is that meeting customer expectations is a daunting task with a bigger challenge being efficient utilization of resources & retail space. Retailers strive hard to provide the right product mix to their customers in a constantly transitioning landscape of new product launches, models, and configuration.

It is therefore mandatory for these Retailers to strategically integrate their operations to differentiate themselves on high customer service levels while maintaining firm control of inventory at store and back office warehouse

Thousands of stores in over 45+ countries are running iVend Retail from CitiXsys Technologies and are more profitable and efficient. CitiXsys Technologies has a strong focus on Retail, Warehouse, and Inventory management offering innovative software solutions to its customers globally.

Enhancing modern retail industry experience, iVend Retail is a fully integrated, comprehensive Retail management solution to manage Head office and In-Store processes. iVend Loyalty, iVend eCommerce, iVend Mobility and  iVend Analytics are a few integrated modules making iVend the right choice for modern retailers of any size.

iVend eCommerce is an eCommerce and mCommerce solution that allows retailers to sell efficiently into multiple channels, all from one integrated system. With its seamless integration with iVend Retail, shoppers can conduct their business on the web in the same way as is done at the physical store – imparting customers a unified experience – where they have access to all products, images, virtual studios, promotions and schemes.

This application is not limited to retail and can be extensively used in industries like manufacturing, for listing their products and services on-line on the Internet

With 24X7 accessibility buyers can choose the buy products anytime, anywhere and retailers can sell their products to achieve the higher ROI. Our reporting tools are very comprehensive and allow you to see exactly what has sold where so you can make adjustments to maximize your sales and minimize your overheads.

An increasing number of leading retailers across the globe operating iVend Retail have realized significant business improvements and service differentiation. iVend Retail seamlessly integrates Head office functionality and In-Store functions efficiently into a unified organizational system with the backend ERP delivering better business results.

iVend Retail offers view of inventory across all stores enabling store managers and merchandize planners at the head office to have complete control over organizational inventory stock levels. Special orders with integrated shipping is available at all customer touch pints whether store or online. This allows better customer service right from Point of Sale by enabling product not in store stock to be drawn and shipped from the warehouse or to be delivered from another store

While buying electronics more and more consumers are using smartphones, tablets and other mobile devices to make purchases, find coupons and learn where they can get the best deals. iVend Retail mobile solution helps shoppers browse e-store using their smartphones with comparative pricing features. Retailers using iVend find an effective way to leave a positive impression among customers and take advantage of this technology to Click Sales..