How an SME can Shrink the Shrinkage from Employee Theft

Shrinkage in the retail industry is a serious matter, averaging over $30 billion dollars a year. And the majority of that shrinkage (43%) is due to employee theft, according to a survey by the National Retail Federation.

This can be especially problematic for a SME retailer; as the business grows, owners must accede control and oversight of the daily operations to others while focusing on the management and long term strategy of the business. This can leave them vulnerable if they do not have the proper controls in place to guard against internal theft.

Many rapidly growing small and medium retailers tend to rely on the trust of  their employees as well, especially long time members. They may not realize the need for security controls until it’s too late.

A good retail management solution, such as iVend Retail, offers key features that will successfully discourage many leading methods of theft. Consider these common scenarios:

(A) A sales clerk at one of your locations gives her login and password information to a friend, who then accesses the retail POS system and steals cash from the till, as well as hacking confidential customer data.

Security Feature: The iVend Retail management solution integrates with a leading biometric fingerprint reader, DigitalPersona, effectively tying security and user rights to the employee’s fingerprint. This allows for complete employee accountability, confirmed audit trails, prevention against unauthorized access, and more.

(B) An employee works in cahoots with an outside partner, who comes into the store to return a single item several times. The employee scans the return repetitively throughout the day, and processes several cash refunds.

Security Feature: The iVend Retail management solution allows only one return per each specific item. The system will lock that item from being returned multiple times, even if it’s at a different location.

(C) Several employees are pilfering small amounts of inventory from various locations throughout the year. While each item isn’t substantial, the total cumulative amount over a year’s time is significant. The discrepancy in inventory is only discovered at the annual physical inventory count.

Security Feature: Cycle counts of inventory can be performed through the iVend Retail management solution periodically throughout the year, thus identifying discrepancies in inventory on a timely basis.

(D) A store clerk gives random and significant discounts on purchases to her friends without any authorization.

Security Feature: The iVend Retail management solution allows you to set discounts, price controls, and price changes at different levels of management.

Other security controls include the ability to force reason codes and comments for returns and exchanges and till counts at various intervals throughout the day.

In these tough economic times, it is crucial for a business to have access to current information and control over operational data. Our iVend Retail Management solution, an SAP Business One addon, is a complete end to end solution that allows the management team to have complete control over each store’s operations in real time.


iVend 5.4.6 released with numerous enhancements

iVend 5.4.6 is released today. In addition to the numerous enhancements to the features, the application is also available in 4 languages.

License Management

This release incorporates a new Licensing System which allows license activation over the internet.

It is mandatory that you first request for an activation key before performing the upgrade to this release. Please email to licenses[at] for activation key request.

Moneris Integration

iVend Retail is now certified to process Card Present Transactions via eSELECTplus on a Moneris 7800 Pin-pad. Moneris 7800 Pin-pad is Ideal for use in a variety of merchant environments, including single-lane point-of-sale, multi-lane retail and stand-alone.

Sales Order Integration from SAP to iVend

Using this functionality the users can create a sales order in SAP Business One then mark these sales orders for store deliveries or payment collection at stores. These sales orders can then be searched from iVend Retail POS and the corresponding deliveries against these sales orders can be managed at the corresponding retail store. The sales orders that are created from SAP Business One can only be edited from SAP Business One.

Customer Facing Displays

Customer Facing Display feature allows you to open a special customer facing display window that will show the customer their transaction. It serves the same function as a traditional POS Pole display but instead uses a full computer monitor.

Assigning the default POS terminal to the Till

iVend 5.4.6 provides store managers the flexibility of assigning the default POS terminal to the till. This will help stores to reduce the overall cashier’s login process. If a POS terminal is assigned to a Till then upon login if the cashier logs on to the same POS the cashier does not have to select the till before moving from Till Assignment to the Transaction screen. The system will automatically associate the till to the POS when the user logs into the iVend POS.

Limiting the Maximum Price for an Open Item

Manager can now restrict the upper price limit for an open item.

iVend Add-on Enhancements

The iVend add-on for SAP Business One includes the following enhancements:

iVend Setup Wizard – This release incorporates a setup wizard which will guide the user through the sequence of steps for configuring the iVend Add-on

On-Line Help – This release incorporates screen sensitive help. Users can press CTRL+SHIFT+V to bring up the help for the active screen.

New Release Notification – Whenever a new version of the product is released the system will display the update notification as a SAP Business One alert.

Extended Language Support

Apart from English, iVend application is now also available in the following languages:

  1. French
  2. Latin American Spanish
  3. Italian
  4. Greek

Language preferences for the users can be set from the iVend Management Console. After login in the system user would see the iVend GUI in the user preferred language.  If the user language is not setup then English would be used as a default language.


Bugs Fixed

Bug ID: 9707

Bug Description:

In case there are multiple gift certificates are sold in a transaction then while reprinting the gift certificates system does not give option to reprint some of the gift certificates and prints all the gift certificates again. This is specially required when there is printing error while printing the gift certificates.

Bug ID: 9700

Bug Description:

iVend POS does not show all the payment types, in case there are more than 12 payment types defined through the iVend Management console.

Bug ID: 9709

Bug Description:

If the layaway item is voided in the transaction then also the default layaway deposit amount does not change. The user was required to change it manually. This can was happening in case if the Sale Level layaways are applied.

Bug ID: 9710

Bug Description:

If the user exceeds the number of failure attempts specified in the security policy then the user was getting locked and future login attempts were disallowed by the system. However even after unlocking the customer the failure counter was not resetting due to which customer was getting locked after the next failed attempt.

Bug ID: 9699

Bug Description:

Goods return report from iVend Management console is not printing after creating the Goods Return document.

Bug ID: 9711

Bug Description:

If the barcode is not resolved the system makes a sound, but if the system does not have the good speakers then this sound is not heard by the cashier and if the cashier ignores the message displayed on the system then the cashier would assume that the system has scanned this item. This sometimes creates issues if the cashier is not vigilant and could result in loss of revenue for the store.

Bug ID: 9712

Bug Description:

Current fulfillment setting means items stay committed (AR Reserve Invoice) until delivery.  Stock on hand not reduced until fulfillment is carried out.  System does not have the functionality to setup separate fulfillment plan for layaways.

Bug ID: 9712

Bug Description:

Open price item does not ask cashier for entering the price of an item if it already added once in the transaction.  This makes it difficult to work if the cashier wants to add more than one open priced item to the transaction.

Bug ID: 9712

Bug Description:

Committed Quantity of the warehouse does not change in SAP Business One even after doing the cancellation of Layaway from iVend.

iCharge 10.5 – Credit Card Solution for SAP Business One released

iCharge 10.5 is released today. iCharge – Credit Card Solution for SAP Business One is an improved version over its predecessors.


  • iCharge Setup Wizard – This release incorporates a setup wizard which will guide the user through the sequence of steps for configuring the solution.
  • On-Line Help – This release incorporates screen sensitive help. Users can press CTRL+SHIFT+E to bring up the help for the active screen.
  • New Release Notification – Whenever a new version of the product is released the system will display the update notification as a SAP Business One alert.
  • Incoming Payments – Ability to select A/R Invoices and A/R Credit Memos when processing Incoming Payment for CC Type Documents.
  • Service Type A/R Documents – With this release it is possible to perform Credit Card transactions for Service Type A/R Documents
  • Invoice Wizard – This release will enable the user to additionally process non Credit Card Payment Type documents using the Invoice Wizard.
  • Language Support:
    • English
    • French
    • German
    • Italian
    • Spanish

Inventory Pro released today with major usability enhancements

Inventory Pro is released today. This version of Inventory Pro greatly enhances the usability of the application by providing useful features and tools. While the enhanced feature set helps to improve the processes efficiencies, the tools enable faster and better implementation of Inventory Pro.


Following features have been added / enhanced in the Inventory Pro version

  • Inventory Pro Setup Wizard – This release incorporates a setup wizard which will guide the user through the sequence of steps for configuring the solution.
  • On-Line Help – This release incorporates screen sensitive help. Users can press CTRL+SHIFT+P to bring up the help for the active screen.
  • New Release Notification – Whenever a new version of the product is released the system will display the update notification as a SAP Business One alert.
  • Sample Pick Ticket Reports – Sample Pick Ticket reports have been included in the add-on. The sample reports will be placed under the \CTX\Inventory Pro\Sample Reports folder on installation. These sample Pick Ticket reports can be used as a reference / starting point for report customization. A guide for customizing Pick Ticket reports is also included with the product documentation.
  • GUI for generating the RF Configuration File – The Inventory Pro add-on includes a new screen for defining various RF configuration parameters and exporting a RF Configuration file based on the defined parameters.
  • Installer Enhancements for Inventory Pro services – Installers for Inventory Pro services include a GUI for defining the connection parameters during the install routine.
  • Language Support – Inventory Pro GUI is now available in the following languages:
  • English
  • Italian
  • French
  • Latin American Spanish
  • Brazilian Portuguese

Bugs and Defects Fixed

Following bugs have been fixed in this release:

FIFO Allocation Method – In the previous release of the Inventory Pro Add-on, stock was not appropriately allocated as per the FIFO Allocation rule.  This has been fixed in this release.


Dipan Shah joins the London office of CitiXsys UK

We are pleased to announce that Dipan Shah has joined CitiXsys UK in its London office. Dipan’s joining CitiXsys reinforces our commitment to our customers and partners in the UK & European market as the company plans to maximize its share as a SAP SSP in the region.

Dipan had been working on the SAP Business One environment in various roles for the past 8+ years and the latest was in the Solution Expert team with SAP.

Dipan will be managing the partner relations and will be the LPE (Local Product Expert) for CitiXsys line of Integrated Solutions.

CitiXsys also announces the launch of as the region specific website. The website also has an e-learning for self-paced learning on CitiXsys line of Integrated Solutions and is linked to the CitiXsys Global Support Portal.

iCharge 10.4 – Credit Card Solution for SAP Business One released

iCharge 10.4 is released today. iCharge – Credit Card Solution for SAP Business One is an improved version over its predecessors.

The release is not only compatible with SAP Business One 8.81 but also has resolutions to the earlier bugs.


  • Compatibility with SAP Business One 8.81 – With this version, iCharge is now compatible with SAP Business One 8.81 (PL03 and above).
  • Transmission of Level 2 Data for Authorize.Net – With this version of iCharge, it is possible to configure the application to transmit Level 2 data to Authorize.Net. Note – Transmission of Level 2 data is only supported for Authorioze.Net.
  • Incoming Payment – With this version of iCharge it is possible to select both A/R Invoices and A/R Credit memos when processing incoming payments.

Bug Fixes

In the previous release of the iCharge add-the system would not process a Credit Card transaction due to incorrect format for expiry date. This has been fixed in this release.

iVend Retail 5.4 certified on SAP Business One 8.8 by SAP ICC

CitiXsys Technologies now has its flagship application iVend Retail certified by SAP for SAP Business One 8.8

New York, October 22, 2010: After releasing iVend Retail compatible with SAP Business One 8.8 in February, CitiXsys Technologies now has iVend Retail certified by Integration and Certification Center at SAP.

The certification confirms that the development of iVend Retail is as per the SDK development guidelines prescribed by SAP and comes just in time when the retailers are gearing up for the festive season. CitiXsys Technologies is one of the largest Software Solution Partner to SAP. With this certification, CitiXsys reiterates its commitment to SAP, its partners and customers to reap business benefits from robust and intuitive applications.

“The certification is an expression of our commitment to adhere to the stringent guidelines laid by SAP. This (certification) will allow partners to confidently position iVend in the market and will provide an assurance to the customers of licensing an SAP certified solution.” says Pankaj Mathur – Vice President, Solutions Delivery, CitiXsys Technologies.

“I’m very impressed with the overall functionality of iVend.  I’ve worked on “RetailPro” and “BeanStore” in the past and iVend is by far the most user friendly POS software I have used” says Marco Albrecht, Director Operations, In Add Minus, Los Angeles, CA

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iVend Retail gets Commidea payment processor certification in United Kingdom

London, October 18, 2010: iVend Retail, a complete Retail Management Solution from CitiXsys Technologies gets Commidea payment processor certification in UK for Ocius for PC.

CitiXsys Technologies got iVend certified for Commidea’s Ocius for PC solution – the leading credit card processing solution in the market today.
iVend is seamlessly integrated with the latest version of SAP Business One 8.8. With this certification, CitiXsys reiterates its commitment to the UK market and its partners in UK & EMEA to reap business benefits from robust and intuitive applications.

“The certification process was done on-site which involved executing a set of test scripts. We were able to execute the test scripts flawlessly. iVend now has certified integration with Commidea payment processor in UK for Ocius for PC. We congratulate the iVend team and CitiXsys Technologies to have achieved this certification.” says Michael Dunkling – Implementations Consultant, Commidea Ltd.

“Commidea certification has been eagerly awaited by our Customers and Partners in UK & EMEA. I feel happy and proud that this certification will help our customers carry out credit card transactions with ease. This certification will also benefit our partners to confidently position iVend Retail in UK&EMEA” says Abinesh Agarwal – Product Manager iVend, CitiXsys Technologies

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Three steps to make buying the right software easy!

Computer technology is an integral part of business today across all organisations and industries. Underpinning daily operations and providing a strategic and competitive advantage for all facets of business, be it small, large, public or private.

Despite this, many businesses find it difficult to identify the solutions that best fit their requirements. This is evident in the market with a trail of failed projects that have not delivered business benefits or a positive outcome. The focus on “cost” method of procuring software solutions is a large contributor to these projects.

With so many choices available to business today the importance of identifying and defining the requirements of the organisation are crucial. This is the case not only for the successful transition to a new software solution but also the business benefits and return on investment that is desired.

Shifting the focus onto the benefits to the business and return on investment rather than mainly cost can only be achieved by taking the time to really understand the needs of the business. There are three steps that will assist in this process.

The steps, As-Is process mapping followed by analysis and process improvement and finally prioritising.

As-Is Process Mapping

The value of this step cannot be overstated. By mapping your current business processes and how they relate to each other you will have the crucial base from which to perform the next step of process improvement.

The best way to perform this step is to draw up a flow chart that identifies step by step how each process is done and how and where they relate to each other. There are many off the shelf tools to help with this, simply Google “flow charting software”.

Analysis and Process Improvement

Now that you have a clear picture of current business processes and the flow, this can be used to identify opportunities for increased efficiencies and process improvements.

Explore the process itself first, identifying how it can be improved. Then outline the benefits to these improvements.

Having identified real business benefits are possible from the improvements, the As-Is flow chart should be adjusted to reflect the changes. This is now the To-Be flow chart. This reflects the new processes as agreed.

These now make up the list of requirements. Once this is documented this list needs to move to the next step, Prioritising.


Now that the To-Be has been decided on and the requirements list complied, the need to prioritise is a commercial one. All requirements come at a cost and there is a point where the benefit of fulfilling a certain requirement is outweighed by the investment to do so. Remembering, that the goal is to procure the best solution that is commercially viable for the business, we need a mechanism that will allow us to do this on a specific task level. Assigning a level of priority as outlined below empowers the decision maker to evaluate a solution based on return on investment and business benefits.

Mandatory – Essential requirements to the business

Desirable – Important requirements to the business

Optional – Nice to have

The time invested in this process will ensure that the software solution that is procured will be a good fit for the requirements of the business and will help avoid some of the pitfalls of software acquisition. This will also help to avoid the software selection of a product that presents very well at demonstration but doesn’t deliver to expectations.

Optimising the return on investment and delivering the desired business benefits.