Archives for 2011

iVend retail integrates with Biometric Fingerprint IDs: Futuristic view to Retail Point of Sale Security

Transformation of retail POS has been tremendous over the past decade. Despite transactional complexities & other glitches: Security, safe transactions, accountability & accuracy have been dominant concerns for global retailers since theft losses continue to mount each year.

Safeguarding customer information is not the only concern among global retailers, currently they struggle to protect their sensitive business information including their costs, sales numbers, profit margins, etc. A corrupt, fraudulent employee or deceitful hacker can prove to be a financial disaster that can reoccur.
One password theft makes a retail POS security fragile & vulnerable to attack. Access of an intruder inside the retail system can lead to a data theft, cash register manipulation, inventory mismanagement and a number of other damaging actions. These can shatter the entire system, because in case of a password hack or theft, tracking the exact point of responsibility is next to impossible.

To address these concerns the latest version of iVend Retail, a leading Retail management solution integrates with leading fingerprint biometric DigitalPersona to enable retailers to quickly and securely identify users when performing tasks or accessing applications and records. As per data released by the National Retail Federation (NRF), nationwide employee theft topped $19B in 2006 and the amount is increasing each year. Biometric security integrated with retail management software is a suave way to combat such threats. The fingerprint reader solution easily integrates into POS systems so businesses can reduce fraud, ease tracking, lower IT costs and enhance efficiency.

How does iVend Retail Biometric Fingerprint Readers Work?

iVend Retail solution integrates itself with DigitalPersona, biometric fingerprint reader so when an employee logs into the retail POS system, instead of punching in his id & password, he simply scans his thumb or finger on the biometric fingerprint reader. The scan of his fingers is pre-stored in the HO database, hence the POS searches the preregistered database for identification, so any time the employee attempts to access a password-protected area of the retail point of sale software, he is required to scan his finger. Furthermore iVend system ensures that fingerprint scan is mandatory for access making id and password access secondary. The fingerprint reader can give instant access to a cash register, reducing the login time considerably & increases employee accountability that avert financial losses & data thefts

Benefits of iVend Retail Biometric Fingerprint solution-

Implementation of biometrics in a retail business can give an unmatched sense of Security & added peace of mind. Simple benefits of the system are-

  • Precise Employee Accountability
  • Confirmed Audit Trails
  • Data Protection
  • Stealth Security
  • Improved Compliance
  • High-Risk employee identification
  • Prevent Unauthorized Access
  • Protected Access Control
  • Actionable Role-Based Security

For more details contact us or write a mail on [email protected]

CitiXsys Newsletter – October 2011

SAP
Retail and Distribution Solutions
CitiXsys specializes in Retail and Distribution domain with software solutions making its customers more profitable and efficient. With thousands of customers in over 15 countries, CitiXsys focuses on customer agility & growth by delivering quality software solutions.
Your Success is our Success!
With over 4000 customers in 15 countries using CitiXsys products and solutions, CitiXsys is one of the largest Software Solution Partner to the SAP community. CitiXsys is a leading provider of software products in the Retail and Wholesale Distribution Supply Chain domain with its corporate headquarters in New York City, USA, an R&D center in New Delhi, India and offices in Chicago, Toronto, London, Panama, Singapore, Sydney, Melbourne and Perth.With a laser sharp focus on Retail sector and operations spread across the globe, CitiXsys is predominantly a channel driven organization taking its products & solutions to its customers through an effective and efficient network of channel partners. Hundreds of channel partners across the world have created successful practices around CitiXsys line of Integrated Solutions. Read More

Please Visitwww.citixsys.com
www.partners.citixsys.com

Updated Brochures
CitiXsys Corporate
iVend Retail
Item Matrix
Inventory Pro
iPlan
iView
iCharge

 

CitiXsys elearning Portal
CitiXsys e-learning portal is used by Partners and Customers alike. Partners can learn to implement solutions faster to give better support to customers. While Customers can take the E-learning courses to engage in ‘do-it-yourself’ implementation.Know more please visit http://learning.citixsys.com

 

CitiXsys Global Support
If you are a CitiXsys partner or customer, please contact the Program Office at pmo[at]citixsys.comfor your login details.Also visit http://support.citixsys.com
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CitiXsys and Boyum are pleased to announce the launch of B1AppSuiteCitiXsys and Boyum IT, two of the largest SAP Solution Partners globally, jointly launch B1Appsuite.com – a portal where you can download certified SAP Business One Addons

CitiXsys Technologies and Boyum IT entered into an OEM relationship to bring innovation in SAP Business One market space. The OEM relationship means that registered SAP Business One users can now use a single user of B1UP

Meet CitiXsys @ World Tour 2011

2011 has seen CitiXsys expand  in  Latin America, Africa and South East Asia. The CitiXsys World Tour started with events across Latin America in Chile, Peru, Columbia and Mexico. To strengthen our presence in South East Asia, we opened a new office in Singapore and conducted roadshows in Singapore, Thailand and Vietnam. We observed growth in Africa following our shows in Kenya. Many partners in Kenya and Rwanda are now trained to implement iVend Retail along with other CitiXsys solutions.

For the remainder of  2011, CitiXsys executives are traveling to the  following regions. Don’t miss the opportunity to meet with these senior executives. Book an appointment and discover new methods to become more profitable. Send an email at partner [at] citixsys.com to book an appointment.

Our mantra is to ‘Make Profitable Retailers’ with our wide network of qualified partners who believe in creating a focused ‘Retail Software Practice’. Come,meet us and know more.


Participate in CitiXsys Leadership Summit 2011 in Bangkok, Thailand from 9th to 11th November 2011

CitiXsys’ global Leadership Team will gather for the CitiXsys Annual Meeting in Bangkok in November 2011. Key topics of discussion will incorporate areas from, Sales Enablement, Channel Enablement, LPE organization, Development Roadmap, Delivery Focus and Support Structure as we plan and strategize our company direction for Year 2012. We would like to extend a warm invitation to our valued partners to join us to learn more about how embracing a vertical offering in your SAP solution suite can help you grow your business to the next level.

Recent Customer Acquisitions

J.M.D. SOX Outlet (USA)
For over 25 years, Sox Outlet has provided an immensely large selection of socks., with many different styles, brands and makers of hosiery.
Green Energy Company Limited (Kenya)
Green Energy is a private limited company operating in Kenya as a petroleum company. They have a team of young professional in the petroleum Industry dedicated to offering quality and safer product to the Kenyan market.

New Partners

Pristine Solutions Pvt Ltd (Sri Lanka)
In a fast moving world Pristine capture latest in technology, novelty in design, and expertise of professionals into Information System Solutions that meets the demand of corporate dynamism.
NETiKA Business Solution (Vietnam)
NETiKA is a global player in the IT services world recognised for its technological mastery and expertise in large-scale projects.
USA
Steve Tuszynski
T: 1 630 359 5956
M: 1 630 697 1315
E: chicago[at]citixsys.com
EMEA
Dipan Shah
T: 44 207 193 5607
M: 44 794 473 5753
E: london[at]citixsys.com
APAC
Paula Goncalves
T: 61 2 9006 1616
M: 61 414 264 433
E: sydney[at]citixsys.com
South Asia
Surojit Dasgupta
T: 91 11 42696666
M: 91 9910990501
E: newdelhi[at]citixsys.com
©2011 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

Hillzeez integrates Retail environment with iVend Retail

Company: Hillzeez

Country: Australia

Industry: Retail – Sporting Goods

Hillzeez Down South Surf Shops are a multi-store one stop shop for all of your surfing and skating needs. For over 20 years, this Perth based business has been supplying novices and hard core fanatics the latest and greatest equipment from surfboards, wetsuits and bodyboards, to skateboards and all of the associated accessories.

Challenge

  • Comprehensive integration between Retail, Inventory and Accounting functions
  • Enhance inventory management to reduce stock- out and overstock situations
  • Improve customer management and retention

With three stores spread throughout Busselton and Bunbury, Hillzeez had already been through the process of implementing SAP Business One with the Infinity point of sale solution written by Triquestra. The goal of the SAP Business One implementation was to provide visibility of activity across stores on real time basis, allowing for more accurate inventory requirements, and hence lower on-hand balances and associated costs. In the short term, this solution appeared to be working well, however it was not long before inadequacies in the integration between Infinity and SAB Business One began to cause problems. Whilst the business could persist with the current solution, Glenn Callegari, Managing Director says:

“I felt that the integration and support were not established enough to provide this business what it needed. The integration was written and supported by Enprise. The POS software was owned and supported by Triquestra. Essentially I needed 3 parties supporting 3 products on the same page.”

With these inherent integration issues, Hillzeez faced 3 strategic problems in choosing to persist with Infinity as their point of sale solution.

  1. Inability to utilize SAP Business One patches and upgrades
  2. Lack of understanding of each component by each party
  3. Lack of understanding of the retail environment

As a result, Hillzeez was forced to look for alternatives. CitiXsys’ iVend Retail solution became a clear choice.

Solution: iVend Retail

Benefits

  • Seamlessly integrated environment with iVend Retail and SAP Business One.
  • Centralized pricing control across retail stores with flexibility for discounts and promotions
  • Improved customer management with Gift Certificate functionality

As described by Glenn:
“Some Retail software applications offer a lot, but any features they may have aren’t of any use if not supported by a seamless integration. It’s important to understand and remember that integration is bidirectional. To have a true centralized environment, SAP Business One needed to be able to control the Retail features and settings that any Retail solution offered. The Retail solution needed to transact efficiently, accommodate the demands of a modern retail environment, and replicate this data back to SAP Business One, mapping to all tables and fields with ease. Sounds simple enough, but to find this in the market has been a long search. iVend, a product built for SAP B1, seemed a logical choice.”

On selecting the CitiXsys iVend solution, Hillzeez perceived some immediate benefits to their business.

An integrated environment

All features the POS solution offered could be embraced knowing full well it was an ‘add-on’ to the SAP Business One product and thus fully supported by it. These features could be configured, manipulated and controlled by SAPB1.

A seamless solution

iVend offered great visibility real time into store operations, whilst ‘building the financials’ in SAP Business One with accuracy in the way it mapped back to the GL.

Mapping of GL Accounts

The ability to map payment types to correct GL code, for both AR invoices and AR Credit Memos. On implementation of the iVend solution, Glenn describes additional improvements Hillzeez have been able to achieve:

Gift Certificates

The issue of Gift Certificates is simple. Serialized tracking and redemption has improved. The ability to draw down balance works well and allows customer to retain the same voucher until it is fully redeemed. The ability to lookup a voucher balance and voucher use is simple.

Centralized control of pricing at the POS

Update price lists through hierarchies and expansions within SAP Business One, and realize the potential of Promotional Pricing module within iVend, which offers increased centralized control across all stores.

Laybys (Layaways)

Laybys are fully supported and very easily comprehended by staff and customers.

Refunds

Visibility into refunds issued by staff has improved. Invoices can be scanned into the computer improving sales control and easy look up.

General Ledger Mapping

Reliably map to the General Ledger as balances in the GL can easily be supported by POS events. There are no transactions failing or debiting or crediting the wrong account. Each Accounts Receivable invoice posting in SAP Business One is a direct reflection of what happened in iVend, including discounts given, Business Partners, price lists and payment means. The ‘End of Day’ till balancing has become an easier task to complete, with visibility into each transaction that builds the payment type balance being reconciled. Hillzeez gained great implementation success by having the capability to run the iVend solution in parallel with the Infinity solution. This enabled them to be able to completely test the solution and its integration with SAP Business One, long before the product went “live”. Management in each store was able to workshop the solution, and then train the staff members as required on a test database. This provided valuable feedback into the General Ledger mappings. Whilst immediate and positive results from implementing iVend Retail have been significant, the company’s technology investment will continue to provide future benefits. With integration and functionality issues now resolved, they can focus on growing their successful business, helping us all look good whilst we surf and skate.

“I’ve worked with many support partners on many solutions, and without hesitation, I can say CitiXsys has met my expectations in areas where many previous ‘support’ partners haven’t. They take an interest in your business processes and don’t expect you to compromise for the sake of the product. If you are not happy in an area that you feel has not met your expectation, they will act to remedy it at once, taking the approach that if one client wants this today, it will most likely be another client expecting it tomorrow. Remote support is no issue; it is like they are on your doorstep anyhow.”

Glenn Callegari, Managing Director

 

 

CitiXsys and Boyum are pleased to announce the launch of B1AppSuite

CitiXsys and Boyum IT, two of the largest SAP Solution Partners globally, jointly launch B1Appsuite.com – a portal where you can download certified SAP Business One Addons 

New York, NY, September 27, 2011: Two of the largest SAP Solutions Partners,CitiXsys Technologies and Boyum IT entered into an OEM relationship to bring innovation in SAP Business One market space.

The benefits of this cooperation are obvious: CitiXsys will have access to B1UP technology, which makes a fusion of each other’s addons possible. CitiXsys partners and users can now use the B1UP to customize the CitiXsys addons, without relying on expensive development work. The B1UP will be restricted to 1 user for the version 4.x but with full functionality. The CitiXsys addons can be used for more users, but with limitations.

“This OEM relationship emphasizes our commitment to the SAP Business One user community with the sole objective of making the mid-market companies more productive and effective. The complimentary nature of the applications bundled in B1AppSuite lets us (CitiXsys and Boyum IT) achieve our purpose.
We are very positive of this relationship and are sure this will help us innovate evenfurther.” says Kamal Karmakar, CEO CitiXsys Group

“Collaborating with CitiXsys was a natural choice since their solutions bring tremendous value to the customers. Functionally rich CitiXsys applications with flexible usability of B1UP will tremendously increase the value proposition to our customers. Working with CitiXsys was a pleasure and we look forward to the success of B1AppSuite.” says Michael Boyum, CEO Boyum IT

About CitiXsys:
CitiXsys Technologies an SAP Gold Partner with over 4000 customers, has its vertical focus on Retail, Warehousing & Distribution.

About Boyum IT:
Boyum IT is a leading SAP Business One development and consulting company. B1UP significantly enhances the usability of SAP Business One, there by increasing the productivity of SAP Business One users. B1UP has today more than 21.000 active daily users.

For more information about B1AppSuite log on to www.B1AppSuite.com

R3 Global automates Retail Process with iVend Retail

Company: R3 Global

Country: United States of America

Industry: Relational Marketing through brick-&-mortar and mobile stores

The mission of R3Global is to be the most superior Total Support System in the relational marketing industry by providing a complete range of Teaching, Training, Motivation, Inspiration, Communications, Calendar & Events, and Promotional Items.

With the passion to influence “Personal Development for Prosperity in the 21st Century” for each and every one of our customers, R3 Global reaches out to its customers through a well established network of distributors and members of its Relational Marketing Program.

Challenge

  • Ability to quickly and easily setup mobile stores and kiosks
  • Transaction processing speed with minimal clicks to a sale
  • Seamless and deep integration with SAP Business One
  • Ability to capture Debit Card sale – in offline mode

As the business grew, with it grew the complexities and challenges of running a successful multi level membership business.

Even after replacing their aging QuickBooks application with SAP Business One, their existing POS system was not able to match to the pace at which transactions were conducted. Added to this was the unique business process where substantial portion of their sale was done in conferences and meetings.

The challenge was to have an application that could allow R3 Global quickly and easily set up mobile stores and kiosks to manage the transactional volumes. It was challenging to increase sales, reduce transaction processing time and reduce stock out & overstock situations. It was imperative to have flexibility in setting up promotions with inventory visibility across stores.

One of the other challenges was the ability to process debit cards – quickly and in off-line mode.

Required was a consolidated view of the retail operations, inventory and associated financials, and an easy way to transact with their customers, and members.

Solution: iVend Retail

Benefits

  • Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
  • Comprehensive view of the retail operations – revenue, costs and inventory valuation in real-time
  • Ease of use in executing the unique business processes

The move to iVend Retail with SAP Business One as the back end ERP was a clear step forward in integrating and effectively managing its retail and financial data more effectively. Selecting CitiXsys solutions to complement its SAP investment seemed the right choice as it easily integrated with SAP Business One.

The main benefits that the iVend solution provided R3 Global, was its ease of use, its complete integration with SAP Business One, and its overall speed of transaction processing. R3 Global has not only automated and streamlined its retail business processes but also gained a positive return over its IT investment for the present and in the long run.

“iVend has given us performance on the front line. The user interface is intuitive and easy to learn. The speed of (credit card) transactions is great.

Beyond the product strengths, we really like the configurability, especially with the user defined fields for our membership program.

Single thing we value most is the speed of processing”

Mark Morgan, R3 Global

CitiXsys World Tour 2011

2011 has seen CitiXsys expand  in  Latin America, Africa and South East Asia. The CitiXsys World Tour started with events across Latin America in Chile, Peru, Columbia and Mexico. To strengthen our presence in South East Asia, we opened a new office in Singapore and conducted roadshows in Singapore, Thailand and Vietnam. We observed growth in Africa following our shows in Kenya. Many partners in Kenya and Rwanda are now trained to implement iVend Retail along with other CitiXsys solutions.

For the remainder of  2011, CitiXsys executives are traveling to the  following regions. Don’t miss the opportunity to meet with these senior executives. Book an appointment and discover new methods to become more profitable. Send an email at partner [at] citixsys.com to book an appointment.

Our vision is to ‘Make Profitable Retailers’ with our wide network of qualified partners who believe in creating a focused ‘Retail Software Practice’. Come, meet with our team and learn more.

 Meet CitiXsys @ World Tour 2011

Dates
Region/ Country
Events
26th – 28th September, 2011 Panama CitiXsys Roadshow
29th – 30th September, 2011 Guatemala CitiXsys Roadshow
5th October, 2011 Breda, The Netherlands SAP Business One Summit
5th October, 2011 Lagos, Nigeria SAP Business One Summit
7th October, 2011 Accra, Ghana SAP Business One Summit
11th October, 2011 Dar Es Salaam, Tanzania SAP Business One Summit
13th October, 2011 Nairobi, Kenya CitiXsys Roadshow
18th October, 2011 Bengaluru, India SAP Summit
19th October, 2011 Dominican Republic SAP Business One Roadshow
19th – 21st October, 2011 Milan, Italy SMAU Milano 2011
26th – 28th October, 2011 Atlanta, USA ASUG SAP 2011 Business One Summit
7th – 12th November, 2011 Panama iVend Retail Workshop
10th November, 2011 London, UK SAP Partner Event
20th – 22nd November, 2011 London, UK UK SAP User Group Conference 2011

 

EMPR Holdings, Sydney uses Inventory Pro for Inventory efficiencies

Company: EMPR Holdings Pty Ltd

Country: Australia, China and New Zealand

Industry: Wholesale Distribution for Computer Replacement Parts

Located in Sydney, EMPR® is a Global Multinational and a leading distributor of HP, Toshiba and ASUS. They have been supplying genuine parts and accessories to all sectors throughout Australasia including Government, Corporate and home users.

What began as a small company, EMPR® over the years has evolved into a Global Multinational Company in the Asia Pacific region with operations in Australia and New Zealand. China Operations are due to commence in early 2011 together with future expansion plans within the Asia Pacific region.

EMPR® has grown rapidly to become a major computer hardware supplier in the region and are the recipients of many awards for being in the top performing HP Master Parts Reseller for the replacement parts Business within the entire Asia Pacific region.

Challenge

  • Improve order tracking and shipment status across warehouses
  • Seamless and deep integration with SAP® Business One
  • Maintain the niche, be competitive by improved inventory and customer management

The company decided to implement SAP Business One as an ERP solution to manage its critical business functions across sales, distribution and financials – via one flexible responsive system that could integrate and provide real time access to information.

Multiple product lines being catered to from multiple warehouses, made the company look for a warehousing application that was integrated with SAP Business One to provide important functionality required in their distribution ecosystem.

As a full service distributor, they required a cost effective warehousing solution that could process sales transactions, monitor inventory movement, manage order entry and integrate data in real time at their head office.

In addition, they required a solution that could confidently keep track of orders sent to warehouse for fulfillment and shipment, offer easy process to reconcile backorders and could support future growth.

Solution: Inventory Pro with SAP Business One

Benefits

  • 360 degree view of order and stock status across multiple warehouses
  • Improved inventory management with advanced warehousing features like allocations
  • Comprehensive view of the company’s revenue, costs and inventory valuation in real-time

After evaluating various options, EMPR® decided to implement Inventory Pro for SAP Business One from CitiXsys. Both solutions were installed and implemented by Key Business Solutions. Since the rollout of Inventory Pro, the company has realized various business benefits. Access to real time information has enabled better supply chain planning and efficiency.

In addition, stock positions are easy to obtain at any given point of time at any of their warehouses, providing visibility and streamlining distribution operations.

The company is also able to track orders in real time, manage growth and meet customer expectations for higher service levels to support repeat business. Improved forecasting and enhanced visibility across the business has also helped improve business performance providing a scalable platform that supports the company’s plan for rapid expansion.

According to Ben Holmes, IT Director of EMPR Holdings, Inventory Pro has greatly helped them improve their process efficiencies.

“Inventory Pro improved our business processes in terms of our stock accuracies.

IP has enabled us to have a better process in picking, packing and order accountability.

At the end of every day we know the status of every order and we can reconcile our backlogs and account for all the orders where as in the past we may not have been proactive enough in finding the problem orders.”

Ben Holmes,

IT Director, EMPR®Holdings.

 

CitiXsys Newsletter – September 2011

SAP
IN THIS ISSUE
CitiXsys will be participating in the ASUG SAP 2011 Business One Summit in Georgia
CitiXsys Singapore starts business to grow South East Asian market
iVend Retail 5.4.7 Released
Payment Processors integrated with iVend Retail
Recent Customer Acquisitions
New Partners
Customer Quote of the Month

ABOUT CITIXSYS

CitiXsys is a software products and services company which provides vertical and horizontal industry solutions in Retail, Warehousing & Distribution domain.

CitiXsys has its corporate headquarters in New York City, USA, an R&D center in New Delhi, India and offices in Toronto, London, Sydney, Melbourne and Perth. The Company has strategic alliances with SAP US, UK, Australia, India and a number of other Technology Partners.
Read More

Please Visit
www.citixsys.com
www.partners.citixsys.com

Updated Brochures
CitiXsys Corporate
iVend Enterprise
iVend POS
iVend Mobile POS
iVend eCommerce
iVend Loyalty
iVend Passes
iVend Reporting & Analytics
CitiXsys elearning Portal
CitiXsys e-learning portal is used by Partners and Customers alike. Partners can learn to implement solutions faster to give better support to customers. While Customers can take the E-learning courses to engage in ‘do-it-yourself’ implementation.Know more please visit http://learning.citixsys.com
CitiXsys Global Support
If you are a CitiXsys partner or customer, please contact the Program Office at pmo[at]citixsys.comfor your login details.Also visit http://support.citixsys.com
Quick Links
Contact us to know more
Partner With Us
Request a Call
Resources & Downloads
 Follow Us on
Meet CitiXsys executives in Atlanta, Georgia during ASUG SAP 2011 Business One Summit in Georgia

Meet CitiXsys executives in Atlanta, Georgia during ASUG SAP 2011 Business One Summit in Georgia on Wednesday, October 26 to Friday, October 28, 2011.

This event is included as part of member benefits and will feature two full days of educational sessions from SAP Business One customers, partners, software solution providers, SAP and ASUG.

CitiXsys Singapore starts business to grow South East Asian market

CitiXsys is pleased to announce opening its new offices in Singapore to work closely with partners and customers in South East Asia. Lionel Lowhas joined CitiXsys Singapore as Channel Sales Manager. Lionel’s joining CitiXsys reinforces its commitment to customers and partners in the South East Asia, China and Hong Kong market as the company plans to maximize its share as a SAP Solution and Technology Partner in the region.Click here to know more

iVend Retail 5.4.7 Released

This release of iVend Retail has many new enhancements and features. The database mirroring ability will now help retailers to create fail-safe deployments thereby reducing business loss during server crashes or IT disasters. Latin America countries can now use iVend with SAP Business Onelocalized for below mentioned countries. Read below for many more enhancements.

License Management
Fiscal Printer Integration for Panama
Club de Mercancia Integration (Panama)
Localization Support Extended
(Chile, Costa Rica, Guatemala, Mexico, Panama, China, Germany)

Click here to know more

Payment Processors integrated with iVend Retail

iVend’s Shop and Swipe feature allows cashier’s to complete transactions without the need of clicking any button at the POS. The feature makes the POS operation ‘click-free’ as the cashier just swipes the card after scanning all the items. The feature also removes the need of swiping the card once at EFT machine and then again at the POS for recording the payment details. In constant endurance to provide the hassle free billing at the POS, iVend Retail is integrated with many popular payment processors for different countries. That’s not all; all this comes with the highest standards of security practices recommended by the PCI council. The following diagram depicts the scenario at the POS

Click here to know more

Recent Customer Acquisitions
TOPGOLF
Top Golf is a chain of stores in Indonesia retailing premium glof clubs and accessories.
Inyange Industries
Inyange Industries is a leading food processing company in Rwanda, manufacturing a variety of products under their brand name – “Inyange”.
New Partners
Mukesh Infoserve Pvt Ltd
Mukesh Infoserve Pvt Ltd is an 13-year old, fast growing IT Solution provider with multi-location presence in India.
SEAL Infotech Kenya Limited
SEAL Infotech Kenya Limited, part of SEAL Infotech, is Nairobi (Westlands) based SAP partner for the SME Market in East Africa and is the headquarters for the East Africa region.
Customer Quote of the Month

iVend has given us performance on the front line. The user interface is intuitive and easy to learn. The speed of (credit card) transactions is great. Beyond the product strengths, we really like the configurability, especially with the user defined fields for our membership program. Single thing we value most is the speed of processing”Mark Morgan, R3 Global,
United States of America

USA
Steve Tuszynski
T: 1 630 359 5956
M: 1 630 697 1315
E: chicago[at]citixsys.com
EMEA
Dipan Shah
T: 44 207 193 5607
M: 44 794 473 5753
E: london[at]citixsys.com
APAC
Paula Goncalves
T: 61 2 9006 1616
M: 61 414 264 433
E: sydney[at]citixsys.com
South Asia
Surojit Dasgupta
T: 91 11 42696666
M: 91 9910990501
E: newdelhi[at]citixsys.com
© 2011 CitiXsys. All Rights Reserved. SAP® and SAP® Business One are trademarks or registered trademarks of SAP AG. All other product names are trademarks or registered trademarks of their respective owners.
CitiXsys Americas Inc. | Rockefeller Center | 7th floor, 1230 Avenue of the Americas | New York | NY | 10020

Reeves Floral selects iVend Retail for better supply chain planning & efficiency

Company: Reeves Floral Products Inc.

Country: United States of America

Industry: Specialty Retail – Floral & Decorative Accessories

Located in Georgia, Reeves Floral Products, Inc. has been servicing the floral and decorative needs of designers, florists, interior decorators, caterers and event planners throughout Southeast America since 1962.

What began as a greenhouse grower and supplier of fresh flowers in a small northern suburb of Atlanta, Georgia, has evolved into one of the largest importers and distributors of cut flowers, floral supplies, artificial flowers and decorative accessories in the United States.

The company has over 100,000 square feet of showroom and warehouse space in its main facility located in Woodstock, Georgia and offers an extensive range of floral products and services that include seedlings, cuttings, wholesale flowers, florist supplies and much more.

In addition, the company also operates out of Gainesville, Georgia where a full array of products and services are also available.

Challenge

  • Flexible, responsive and integrated solution to provide real time access to information
  • Improve inventory management and in-store customer experience
  • Maintain the niche, be competitive by improved retail management

A growing demand for their products and services made the company reevaluate its current point of sale system and also determine it needed a point of sale solution that could integrate with SAP Business One and provide important functionality required in their retail ecosystem.

As a full service florist, they required a cost effective POS software that could process sales transactions, monitor inventory movement, manage order entry and integrate data in real time at their head office in Woodstock.

In addition, they required a solution that could confidently and quickly process transactions and credit card payments, offer easy check outs, was easy to use and could support future growth.

SolutioniVend Retail, iCharge with SAP Business One

Benefits

  • Consolidated retail sales data with improved accuracy and transparency through iVend Retail Management Solution
  • Improved purchasing and forecasting
  • Improved pricing flexibility for discounts and promotions

After evaluating various Retail systems, Reeves Floral decided to implement iVend Retal and Credit Card Add-on, iCharge from CitiXsys and both solutions were installed and integrated with Business One within one month.

Since the rollout of iVend Retail and iCharge, the company has realized various business benefits. Access to real time information has enabled better supply chain planning and efficiency. In addition, sales figures are easy to obtain at any given point of time at either of their locations, providing visibility and streamlining retail operations. The company is also able to track orders in real time, manage growth and meet customer expectations for higher service levels to support repeat business. Improved forecasting and enhanced visibility across the business has also helped improve business performance providing a scalable platform that supports the company’s plan for rapid expansion

“I would like to take a moment to compliment you on the team you have working for you. I have worked on several implementations in the past and have never worked with a group who were as eager and talented as your associates.

Even with the time difference between India and the United States, there never seems to be an issue completing any development that arises.

Thank you again for all your help.”

Chuck Woodring, Warehouse Manager, Reeves Floral Products, Inc.

 

Item Matrix 5.5.2 & iCharge 10.5.1 released with minor enhancements

Item Matrix –5.5.2

Bugs and Defects Fixed

Upload Tool – Due to a bug in the previous release of item matrix, the add-on would disconnect during the upload process. This has been fixed in this release.

Hiding Sales Related and Purchase Related Information in SKU screen: Due to a bug in the previous release of item matrix, while checking the Hide Purchase Related Data and Hide Sales Related Data check boxes, system hides purchase and sales related information, but the add-on does not record this settings and therefore on reopening the screen the Purchase and Sales Related data becomes visible again. This has been fixed in this release.

Freezing of Item screen: Due to a bug in the previous release of item matrix, while resizing the screen the scroll bars freezes. This has been fixed in this release.

Language Support:

  1. English
  2. French
  3. German
  4. Italian
  5. Spanish

iCharge 10.5.1

Bug Fixes

Due to a bug in the previous release iCharge does not allow the user to create a delivery using Pick and Pack Manager. This has been fixed in this release.

Due to a bug in the previous release, iCharge freezes the screen while creating invoice/delivery using invoice wizard. This has been fixed in this release.

iCharge –10.5

Enhancements

iCharge Setup Wizard – This release incorporates a setup wizard which will guide the user through the sequence of steps for configuring the solution.

On-Line Help – This release incorporates screen sensitive help. Users can press CTRL+SHIFT+E to bring up the help for the active screen.

New Release Notification – Whenever a new version of the product is released the system will display the update notification as a SAP Business One alert.

Incoming Payments – Ability to select A/R Invoices and A/R Credit Memos when processing Incoming Payment for CC Type Documents.

Service Type A/R Documents – With this release it is possible to perform Credit Card transactions for Service Type A/R Documents

Invoice Wizard – This release will enable the user to additionally process non Credit Card Payment Type documents using the Invoice Wizard.

Language Support:

  1. English
  2. French
  3. German
  4. Italian
  5. Spanish